Business

A distributed social workforce drives profit and performance

A distributed social workforce drives profit and performance

LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and constant contact with the companies with whom they do business. These needs have prompted the co-evolution of the contact center  and fundamentally challenged its traditional hierarchical organization and branding paradigms. » Read more

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A billion thanks to the open source community from Red Hat

A billion thanks to the open source community from Red Hat

Sixteen years ago, few imagined that a handful of people at a Linux start-up in North Carolina were laying the groundwork for an open source business with more than a billion dollars in annual revenue. Yet as we stand at that milestone, and as we take the opportunity to reflect, we believe our success speaks volumes about the power of community.

This billion dollar milestone is not only a win for Red Hat—it is a victory for open source advocates everywhere. Our fight has always been about » Read more

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Inspiring the future of work by unlocking innovation through chaos, creativity, and collaboration

Inspiring the future of work by unlocking innovation through chaos, creativity,

Gangplank was created by two entrpreneurs in Chandler, AZ who loved their city, but felt that it lacked the culture to make creative ventures successful.  It was started just before the recession 4 years ago.  It started by trying to help technical entrepeneurs through seed funding and incubation, but quickly found the community needed so much more. In the last four years the space has increased from 2,500sqft to 14,000sqft and has opened three new locations.  It has partnered with two cities (Avondale, AZ and Chandler, AZ) and is activating creatives to get involved in government and their community.  Bringing fresh ideas and the concept of iterating through ideas to find success. Gangplank has started a collaborative workspace movement that was highlight this year as one of Entrepreneur Magazines 100 Most Innovative Companies. » Read more

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Reimagining capitalism—as principled, patient, and truly social

Reimagining capitalism—as principled, patient, and truly social

While the global financial meltdown and its aftershocks have unleashed a flood of indignation, condemnation, and protest upon Wall Street, the crisis has exposed a deeper distrust and implacable resentment of capitalism itself. » Read more

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TopCoder and InnoCentive making open innovation work for companies and contributors

TopCoder and InnoCentive making open innovation work for companies and contrib

"We've chronicled innovation since forever," said Jacob Ward, Popular Science's west coast bureau chief, moderating a SXSW panel on the promise of open innovation. "But in every case, the innovations that we were chronicling--even though we champion the garage inventor--most of them happened in seclusion or in the confines of an organization." » Read more

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Managing beyond the organizational hierarchy with communities and social networks at Electronic Arts

Managing beyond the organizational hierarchy with communities and social network

How do you manage a very large, very complex organization that is geographically disbursed in many different countries around the world? You already know that the outdated hierarchal organizational structure won’t work and if you are like many companies you are probably beginning to realize that the matrix type structure (where each employee reports to both a task manager and a resource manager) has its own limitations.  Electronic Arts (EA) established cross-company virtual communities that provide the benefits of coordinated decision making while preserving the independence required for creativity and innovation.  These communities are supported by a unique governance structure and a fun and engaging technology platform. » Read more

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Everyone innovates every day: Collaborative idea management at Ericsson

Everyone innovates every day: Collaborative idea management at Ericsson

At Ericsson, a collaborative idea management tool is enabling all employees to innovate everyday across the organization. After 3 years of use, the pull based and self-organizing system has over 15000 ideas. More than 300 innovation managers globally have opened idea boxes to attract ideas for their specific innovation efforts. » Read more

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Culture eats strategy

Culture eats strategy

Understanding a company’s culture is a key component that leaders may ignore. When I took on a new role, an updated strategy was cited as top priority. What the team needed was a culture boost. I focused on culture management to change the “delegate up” practices and effectively implement strategy. It's an ongoing process of encouraging people to take the risks associated with making their own decisions, but it's paying off with faster decision-making, improved performance, and higher morale. » Read more

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Twitter co-founder Biz Stone on success, failure, and the future of social

Biz Stone, Twitter co-founder

Twitter (as well as Xanga, Odeo, and Blogger) co-founder Biz Stone keynoted this week’s 2012 Healthcare Information and Management Systems Society (HIMSS) conference with the history of Twitter alongside advice on the future of the social web and what it means to be successful.

"The story of Twitter... this is a weird story," he began. Stone left Google “at a time when it was silly to leave,” as he put it, and with Evan Williams started Odeo, which used RSS to aggregate and publish podcasts. Then Apple created iTunes, and the Odeo founders started looking for the next project. » Read more

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Cutting the cord: Vodafone UK's revolutionary approach to mobility, flexibility & productivity

Cutting the cord: Vodafone UK's revolutionary approach to mobility, flexibility

Vodafone believes that working smarter will help businesses survive and thrive in a challenging economic climate. The mobile group's UK operating company is undergoing a seismic cultural shift, using its own technology to introduce a new way of working, which it believes will provide a blueprint for all businesses and organisations in the 21st century. At the heart of this transformation is the notion that it is not just what you do, but how you do it that determines business success.

Over the past two years, Vodafone UK has demonstrated new ways of working that combine » Read more

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