How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often... Read more
Even people inside the open source market tend to underestimate it. They think of it the way they think of the software market. If you're not collecting cash tribute for support (the equivalent of a cash price for the code) you somehow don't count.
Open source has achieved a bit of popularity in the tech world, and has even become a bit mainstream. I sadly think this means that many have and will continue to miss the point of what being open source really means. Open source doesn't just mean showing source code. Many people think that such... Read more
In a July 2010 post on opensource.com, Jonathan Opp wrote about the nature of giving and participating in a gift culture/economy. One point that he mentions is the benefit of giving freely, without strings attached. I’d like to expand on that, since I think there’s a lot we can learn from... Read more
Last week, Google Senior Vice President of Product Management Jonathan Rosenberg resigned after almost 10 years at the firm. While the comings and goings of tech industry executives aren’t typically that interesting to me, I found this news fascinating for a couple of reasons.
We are barely into the beginning of cloud computing, so any prediction of what its future will be prone to error. Massive shifts in IT, such as the shift away from client/server into cloud architectures, are a function not only of winning technologies but also of users' behavioral patterns and... Read more
I’m passionate about helping organizations develop more authentic, meaningful, and productive relationships with the communities around them. Last week, I suggested a few ideas for how to begin thinking about a less self-centered approach to community strategy that might help.
Just last week, I realized I still hadn’t made time to listen to the webcast some fellow opensource.com contributors hosted with Bob Sutton last October. I’ve been an avid reader of Bob’s blog, Work Matters, and it’s hard not to like a guy who writes a book called “The No-Asshole Rule.” Missing the... Read more
The Open Your World webcast series highlights leaders and thinkers in the open source space—in business, in technology, and in life. Our most recent guest was Charlene Li, whose latest book, Open Leadership, is a New York Times bestseller. She also co-authored the popular new-media tome,... Read more
Often, when I'm invited to speak to boardrooms, I start by gently saying: "Listen up folks. Business is brain-dead. Right now, even as we speak, your business is probably undergoing a slow, barely perceptible, but wholly pernicious brain death." I might take a custom-made, baby-soft $2000... Read more