Innovation can happen by chance, without a determined effort or specific methodology. But when it does, it's more like luck than strategic progress. While there is a role for serendipity in strategy – being able to take advantage of pleasant surprises -- too often, that's the only way... Read more
People used it in one way or another, from the gold rush to false bourgeois, from posh style to politics. Whether by force or law, the real name of the game in human attending to avoid responsibility and slow the process of decision, is bureaucracy.
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and constant contact with the companies with whom they do business. These needs have prompted the co-evolution... Read more
Sixteen years ago, few imagined that a handful of people at a Linux start-up in North Carolina were laying the groundwork for an open source business with more than a billion dollars in annual revenue. Yet as we stand at that milestone, and as we take the opportunity to reflect, we believe our... Read more
Gangplank was created by two entrpreneurs in Chandler, AZ who loved their city, but felt that it lacked the culture to make creative ventures successful. It was started just before the recession 4 years ago. It started by trying to help technical entrepeneurs through seed funding and incubation,... Read more
While the global financial meltdown and its aftershocks have unleashed a flood of indignation, condemnation, and protest upon Wall Street, the crisis has exposed a deeper distrust and implacable resentment of capitalism itself.
"We've chronicled innovation since forever," said Jacob Ward, Popular Science's west coast bureau chief, moderating a SXSW panel on the promise of open innovation. "But in every case, the innovations that we were chronicling--even though we champion the garage inventor--most of them happened in... Read more
Managing beyond the organizational hierarchy with communities and social networks at Electronic Arts
How do you manage a very large, very complex organization that is geographically disbursed in many different countries around the world? You already know that the outdated hierarchal organizational structure won’t work and if you are like many companies you are probably beginning to realize that... Read more
At Ericsson, a collaborative idea management tool is enabling all employees to innovate everyday across the organization. After 3 years of use, the pull based and self-organizing system has over 15000 ideas. More than 300 innovation managers globally have opened idea boxes to attract ideas for... Read more
Understanding a company’s culture is a key component that leaders may ignore. When I took on a new role, an updated strategy was cited as top priority. What the team needed was a culture boost. I focused on culture management to change the “delegate up” practices and effectively implement strategy... Read more