customer feedback

Lessons in customer service from the best and worst companies on Twitter

Twitter offers customer service access on problems that you couldn't have reached before: the little things. (I've heard they count.) There's a huge opportunity for companies to interact with their customers in a way they haven't before, but a lot of them are still ignoring it. Or worse, they think they're using it, but they're completely missing the point.

BT (Before Twitter) » Read more

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Toyota gives customer-driven design the green light

A few weeks ago, Red Hat CEO Jim Whitehurst wrote an article for BusinessWeek suggesting that Toyota might benefit from doing things the open source way when it comes to building the software inside its automobiles.

From Jim's article: » Read more

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