customers

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more
10 comments Posted 9 May 2011 by samfw (Red Hat) Feed
Over the last week, a handful of folks have reached out and asked me what I think about the events surrounding the launch, then crowdsourcing, then full repeal of the new Gap logo (if you haven't already heard the story, catch up here).
1 comment Posted 14 Oct 2010 by Chris Grams Feed
A few weeks ago, Red Hat CEO Jim Whitehurst wrote an article for BusinessWeek suggesting that Toyota might benefit from doing things the open source way when it comes to building the software inside its automobiles. From Jim's article:
4 comments Posted 3 May 2010 by Chris Grams Feed
Poor words. As they get more popular, as we give them more love, we also keep trying to shove in new meaning to see if they can take it. In the technology industry, this happens over and over. Take "cloud computing," which used to mean something pretty specific and now means essentially "on the... Read more
6 comments Posted 21 Apr 2010 by Chris Grams Feed