empowerment

Organization innovation and employee empowerment at the Bank of New Zealand

hack the system

The Bank of New Zealand was founded in 1861 and, on the verge of bankruptcy, purchased by the National Australia Bank Group in 1992. The acquisition was completed in 2003. It was rebranded BNZ, with a new logo and colors in 2008, to better align with its parent company, now known as NAB. BNZ promised its individual, agricultural and business customers positive, flexible and efficient service; access to a network of specialist expertise; and ongoing innovation.

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Forget empowerment—aim for exhilaration

Aim for exhilaration

There is no doubt that there is tremendous goodwill, not to mention countless exciting experiments, when it comes to making the world of work more deeply human—designed to promote more freedom, equity, and engagement, and passion. Why, then, can those words sound so cheap and drained of their juice when we hear them repeated over and over by leaders of all stripes? Probably because they’re spoken so much more often than they’re ever enacted. » Read more

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Open source teaches people how to fish

Open source teaches people how to fish

One of the things I love most about the open source communities I’m a part of is that when I ask a question, I just don’t get the answer, I get taught how to find the answer. » Read more

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When best practices aren't good enough: Putting the performance review on review

It's one of the toughest—and most important—questions in business: How do you mobilize and unleash the best gifts of every single person in your organization? And how do you create an environment and systems for work that ignite extraordinary passion, imagination, and initiative? » Read more

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