open source

In a perfect world, the sales process for an open source business would be as simple as answering the phone and taking orders. Unfortunately, reality is seldom perfect, and the open source sales process faces a number of challenges. 
5 comments Posted 10 May 2011 by Tarus Balog Feed
Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more
10 comments Posted 9 May 2011 by samfw (Red Hat) Feed
60 Minutes did a segment on The Equity Project (TEP). TEP is a charter school that is publicly funded and privately run in New York City by founder and principal Zeke Vanderhoek. The goal of TEP is to prove that attracting the best teachers and holding them accountable for results is essential to a... Read more
8 comments Posted 5 May 2011 by Mary Ann Bitter (Red Hat) Feed
I've been traveling between universities and academic conferences and open source gatherings and hackfests for quite some time now. A year ago, I started compiling a list of points of parity and points of difference between the two cultures.
3 comments Posted 4 May 2011 by Mel Chua Feed
The opensouce.com community is growing fast, and we're trying to figure out who we are and what we care about. The more we know about ourselves, the more relevant our content and discussions will be. These polls aren't scientific, but they will give us a useful snapshot of of our growing community... Read more
0 comments Posted 3 May 2011 by Colin Dodd (Red Hat) Feed
The opensouce.com community is growing fast, and we're trying to figure out who we are and what we care about. The more we know about ourselves, the more relevant our content and discussions will be. These polls aren't scientific, but they will give us a useful snapshot of of our growing community... Read more
0 comments Posted 3 May 2011 by Colin Dodd (Red Hat) Feed
Software engineers of corporate America are wired in a way that promotes fear. It hurts creativity and growth. And open source is finally changing that. Let’s try the following exercise: Write down three things that come to mind when you see the following email subject from your company’s CEO in... Read more
10 comments Posted 3 May 2011 by Daniel Doubrovkine Feed
Over at Make: Online last week, Phillip Torrone posted "If You're Going to Kill It, Open Source It!"--his wish list of dead products that he'd like to see given to an open source community for new life. It's a great suggestion--freeing the knowledge that went into a product gives it a little life... Read more
0 comments Posted 2 May 2011 by Ruth Suehle (Red Hat) Feed
In my role as Red Hat’s brand manager, I am always on the look out for interesting and provocative readings about brands and branding in general. Inside the technology industry, outside the technology industry – it’s all good. There’s something to be learned from every great case study, thought... Read more
6 comments Posted 29 Apr 2011 by John Adams (Red Hat) Feed
Experiential learning using open source is fraught with opportunities for disaster.
0 comments Posted 28 Apr 2011 by David Nalley Feed

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