services

How far does openness in government trickle down?

open data

What's it like to work for your state government? What kinds of software are approved for use? How far do you think openness in government trickles down?

I've been asked questions likes these as a Geographic Information Systems Technician with the State Department of Health and Human Services in North Carolina, where I spend most of my day looking at maps. And currently, open source solutions are not approved for use in my department, but there does appear to openness in my midst. 

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Four insights to selling and marketing open source software

Open for business

In the last 15 years of my career I have worked at several open source software companies, each with its own unique approach to software delivery, packaging, branding, and sales. Two things have become clear to me: » Read more

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Designing open collaboration in Red Hat Global Support Services

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our customers better, and ultimately increase customer loyalty, by improving the ability of our highly trained technical support associates to collaborate with each other. The fundamental idea was that if we could take away certain structural, cultural, and procedural barriers that separated different groups of associates, we could increase the flow of knowledge, reduce the duplication of efforts, and ultimately provide customers with more accurate, more consistent, and faster results. » Read more

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