social media - Page number 2

Collaboration is hard work: Planning for today's teams

How do you collaborate with today's marketing teams?

In our experience, every marketing team is different--but increasingly they have a few things in common. For a start, it's rare to find the whole team in any single place on any given day. More often, we find teams distributed across cities, countries, and fairly frequently, continents. The members of a team have also changed: full time employees are usually in the minority among a collection of contractors, freelancers, and agencies who are treated as an integrated part of the team, rather than a simple supplier. » Read more

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Is your agency SMART?

Is your agency SMART?

We all know that government agencies are constantly under pressure to make their conversations with constituents measurable, and results-based to justify the investment. One stand-out action the city of New York is doing to keep this at the forefront of importance is driving an advisory board of SMART members (the Social Media Advisory and Research Taskforce). » Read more

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Is your intranet fit for the future?

What would it look like if the rapidly-evolving social world of Web 2.0 collided with the sterile and static corporate Intranet? What would happen if information flowed from the outside in, instead of inside out? » Read more

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Harnessing citizen participation via social media and open source tools

Harnessing citizen participation via social media and open source tools

Originally published at GovLoop.com

Last week, I had the opportunity to present for the Maryland Association of Counties (MACO) summer meeting along with Baltimore County Executive Kevin Kamenetz. Earlier this year, he announced that Baltimore County would be launching 23 technology initiatives and he shared a bit about their social media efforts to communicate more effectively with citizens on these and other county projects. » Read more

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Has social media changed sharing?

We like to highlight the values of the open source way like collaboration, meritocracy, transparency, and sharing here on opensource.com. We share ideas, best practices, content, images, opinions, and much more. But has "sharing" changed with the increased use of social media? » Read more

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Lessons in customer service from the best and worst companies on Twitter

Twitter offers customer service access on problems that you couldn't have reached before: the little things. (I've heard they count.) There's a huge opportunity for companies to interact with their customers in a way they haven't before, but a lot of them are still ignoring it. Or worse, they think they're using it, but they're completely missing the point.

BT (Before Twitter) » Read more

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Will Google+ get your +1?

I can't bring myself to write a headline that involves the words "Google+," "Facebook killer" and a leading question mark. But that's no doubt what they're hoping for with this announcement, isn't it? » Read more

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Communities, El Camino, and the new GM

I learned yesterday that there's the “old GM” and the “new GM” according to Liz Boone, Global Director, Digital and Social Engagements at General Motors. Like many companies affected by the downturn and forced to make some difficult decisions, GM is still rebuilding. After declaring bankruptcy in 2009, it is no surprise that any and all spend is under the utmost scrutiny. » Read more

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Socrates, social media and the new dialectic

"If I tell you that this is the greatest good for a human being, to engage every day in arguments about virtue and the other things you have heard me talk about, examining both myself and others, and if I tell you the unexamined life is not worth living for a human being, you will be even less likely to believe what I am saying. But that's the way it is."
- Passage from Socrates' famous speech at his trial.

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Open health and medical gag orders

Last week a friend of mine posted on Facebook, “I need a new lawnmower. Any opinions on what I should get?”

She received several responses. One person suggested a goat. Another posted a picture of an attractive shirtless man with bulging muscles gleaming with sweat as he worked in the yard. But others identified the pros and cons of various lawnmower brands for her. Based on those comments and reviews, she went with a Fiskar's momentum reel mower because it "won't need to be repaired."
» Read more

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