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The most talented youth choose open source tools

open source tools

At my public library job, all day long I help people use the library's public access computers. At the end of a long day's work, I enjoy kicking back and listening to some YouTube music videos. One way I do this is to search YouTube for new Bob Dylan cover songs. I search YouTube for: Bob Dylan cover, this week. » Read more

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Designing open collaboration in Red Hat Global Support Services

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our customers better, and ultimately increase customer loyalty, by improving the ability of our highly trained technical support associates to collaborate with each other. The fundamental idea was that if we could take away certain structural, cultural, and procedural barriers that separated different groups of associates, we could increase the flow of knowledge, reduce the duplication of efforts, and ultimately provide customers with more accurate, more consistent, and faster results. » Read more

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Open For Business: Open source for sale

I have been asked to turn "Open for Business" into a monthly column, focusing on applying the open source way to business. Let the reader beware that I am not a millionaire. I don’t own multiple houses or drive a new car, but for the past eight years I have made a living running a business focused exclusively on open source software (and that’s without needing outside investment). The suggestions offered in this column fall in line with our business plan of "spend less than you earn." I hope others will find them useful.
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Open source procurement: Subscriptions

When you procure proprietary software, you buy a right-to-use license and then a support agreement. But when you buy open source, you already have the right-to-use from the OSI-approved free license, so you should compare the subscription cost with just the cost of a proprietary support agreement. Right?

Wrong! The open source subscription includes all the same elements as the combination of both purchases. In most cases, if you are receiving equivalent value, you should expect to pay similar prices. » Read more

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