The end result of your efforts will be a gradual increase in the number of like-minded people willing and able to help share the burden of providing help to those who need it. And isn't that community empowerment one of the reasons we all like open source to begin with?
At my public library job, all day long I help people use the library's public access computers. At the end of a long day's work, I enjoy kicking back and listening to some YouTube music videos. One way I do this is to search YouTube for new Bob Dylan cover songs. I search YouTube for: Bob Dylan... Read more
Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more
I have been asked to turn "Open for Business" into a monthly column, focusing on applying the open source way to business. Let the reader beware that I am not a millionaire. I don’t own multiple houses or drive a new car, but for the past eight years I have made a living running a business focused... Read more
When you procure proprietary software, you buy a right-to-use license and then a support agreement. But when you buy open source, you already have the right-to-use from the OSI-approved free license, so you should compare the subscription cost with just the cost of a proprietary support agreement.... Read more