Tom Sawyer

Of the community, not above the community

Since I've recently been on one of my Tom Sawyer rants again about the lack of humility I see in many community efforts, I thought I'd share a story that might help you visualize the role your organization could play in the communities it belongs to. » Read more

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This one goes out to the fence painters

I’m always looking for interesting new communities to highlight here on opensource.com. Over the past year, I’ve covered everything from Wikipedia to OpenIDEO to The White House and am, frankly, overwhelmed by the sheer quantity of new community-building efforts going on out there.

Seems like every day I get an email or see something on Twitter or Facebook about a new community that sounds interesting and innovative. I’ve found some amazing people and visionary ideas. I hope to continue to highlight the best of these new communities here on the business channel. » Read more

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Six ways to build a solid community

Recently, fellow opensource.com writer Chris Grams remarked that our collection of articles and tips on community-building was getting rather large. Perhaps we had the material to write a set of best practices for building communities. So here’s my stab at it. » Read more

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Maslow's hierarchy of (community) needs

Over the past month or so, I've been having a conversation with Iain Gray, Red Hat Vice President of Customer Engagement, about the ways companies engage with communities. » Read more

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Tom Sawyer Part 2: Where can your company pitch in?

A few weeks ago I wrote a post called Tom Sawyer, whitewashing fences, and building communities online, where I outlined one of the biggest mistakes I see companies make when figuring out their community strategy-- they expect a mythical "community" will paint their fence for them. But not everyone is Tom Sawyer. » Read more

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Tom Sawyer, whitewashing fences, and building communities online

I spoke on a panel at GE today with Chris Brogan, author of the book Trust Agents.

After hearing Chris talk about building trust in online communities, it hit me that one of the biggest mistakes I've seen people make when trying to build communities online, even in the open source world, is that they think like Tom Sawyer. » Read more

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