I love my job. I don't know a lot of people who can say that, but I really do love my job and I've been thinking about why exactly that is a lot lately.
Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more