customer feedback

Twitter offers customer service access on problems that you couldn't have reached before: the little things. (I've heard they count.) There's a huge opportunity for companies to interact with their customers in a way they haven't before, but a lot of them are still ignoring it. Or worse, they... Read more
4 comments Posted 15 Jul 2011 by Ruth Suehle (Red Hat) Feed
A few weeks ago, Red Hat CEO Jim Whitehurst wrote an article for BusinessWeek suggesting that Toyota might benefit from doing things the open source way when it comes to building the software inside its automobiles. From Jim's article:
4 comments Posted 3 May 2010 by Chris Grams Feed