Business

Big innovations in open source communications

The telecommunications industry is ripe for disruption. Giant companies and service providers are slow to innovate, operating in a monopolistic fashion.

But the power in the telecom industry is shifting. It's not shifting to small organizations–it's shifting to end users. The seeds were planted in 1983 with the split-up of AT&T, and open source is a large part of this disruption. » Read more

1 Comment

Gary Hamel: Reinventing the Technology of Human Accomplishment

Watch Gary Hamel, celebrated management thinker and author and co-founder of the Management Innovation eXchange (MIX), make the case for reinventing management for the 21st century. In this fast-paced, idea-packed, 15-minute video essay, Hamel paints a vivid picture of what it means to build organizations that are fundamentally fit for the future—resilient, inventive, inspiring and accountable.

"Modern” management is one of humanity’s most important inventions, Hamel argues. But it was developed more than a century ago to maximize standardization, specialization, hierarchy, control, and shareholder interests. While that model delivered an immense contribution to global prosperity, the values driving our most powerful institutions are fundamentally at odds with those of this age—zero-sum thinking, profit-obsession, power, conformance, control, hierarchy, and obedience don’t stand a chance against community, interdependence, freedom, flexibility, transparency, meritocracy, and self-determination. It’s time to radically rethink how we mobilize people and organize resources to productive ends. » Read more

3 Comments

Mitsubishi's gift to the community of people affected by the Japan earthquake

When corporations engage with communities, many make the mistake of focusing first on what the community can do for them. I encourage companies not to start with the benefit they get from the community (buy my stuff! design my products! give me feedback!), but instead with the benefits they give to the community.

What can corporations bring to the table that helps communities? Some examples: » Read more

1 Comment

Poll: open source and cloud computing

After you vote, share your thoughts in the comments below or check out this article: The IT Reform Agenda: 'Cloud-first' and mainstreaming of open source.



1 Comment

Free vs. paid business models: Why and how to build an open source business

Join us on May 19 for the latest in our Open Your World webcast series, an interview with two business veterans, Toni Schneider and Nicolas Pujol on "Why and How to Build an Open Source Business." This seminar for executives, managers, and scholars interested in further exploring open source business will take viewers from philosophical concepts to a hands-on discussion by practitioners for practitioners on designing and running a winning business. » Read more

0 Comments

Open for business: How some sales processes don't work for OSS

In a perfect world, the sales process for an open source business would be as simple as answering the phone and taking orders. Unfortunately, reality is seldom perfect, and the open source sales process faces a number of challenges.  » Read more

5 Comments

I'm bored: The significance manifesto

A humble confession: I'm bored. As mind-implodingly, soul-suckingly, spirit-munchingly bored of business as Jason Voorhees probably is of Friday the 13th.

Let me explain why, via a tiny theory. Porter's five forces, the 5 "C"s of marketing? Forget it. I'd suggest that today, nothing characterizes industrial age business like the Five P's. Business is Pedestrian (in its vanishing smallness of ambition), Predictable (in its furious obsession with the trivial), Predatory (in it's hyperaggressive selfishness), Pompous (in its unvarnished self-importance), and Pointless (in its lack of usefulness to people and society). What it really excels at is pumping out inauthentic, unsustainable, illusory value--instead of the real thing. » Read more

1 Comment

Do's and don'ts for your work's social platforms

Emergent social software platforms — the enabling technologies of the 2.0 Era — are being deployed by enterprises at a rapid rate. Companies as varied as Microsoft, Spigit, Salesforce, Jive, Socialtext, and IBM now all offer enterprise social offerings for customers.

This brings up an important question: what are Enterprise 2.0 best practices for individuals? Should an employee use her company's social networking software just like she uses her Facebook account? Should she microblog the same way she uses Twitter?

2 Comments

Designing open collaboration in Red Hat Global Support Services

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our customers better, and ultimately increase customer loyalty, by improving the ability of our highly trained technical support associates to collaborate with each other. The fundamental idea was that if we could take away certain structural, cultural, and procedural barriers that separated different groups of associates, we could increase the flow of knowledge, reduce the duplication of efforts, and ultimately provide customers with more accurate, more consistent, and faster results. » Read more

10 Comments

Three forces disrupting management

Most of the industrial pioneers who created “modern” management—individuals like Frederick Taylor, Frank Gilbreth, Henry Ford, Alfred Sloan, and Donaldson Brown—were born in the 19th century. These bold thinkers would no doubt be surprised to learn that their inventions, which included workflow optimization, variance analysis, capital budgeting, functional specialization, divisionalization, and project management, are still the cornerstones of large-scale management systems.

» Read more

0 Comments