Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more
I've been traveling between universities and academic conferences and open source gatherings and hackfests for quite some time now. A year ago, I started compiling a list of points of parity and points of difference between the two cultures.
On April 15, NASA concluded the first year of its Open Government Initiative by releasing a status report on 150 milestones of 19 open government projects and three flagship initiatives. "NASA continues to innovate on its approach to open government," said Nick Skytland of NASA's Open Government... Read more
Open source has achieved a bit of popularity in the tech world, and has even become a bit mainstream. I sadly think this means that many have and will continue to miss the point of what being open source really means. Open source doesn't just mean showing source code. Many people think that such... Read more
In a July 2010 post on opensource.com, Jonathan Opp wrote about the nature of giving and participating in a gift culture/economy. One point that he mentions is the benefit of giving freely, without strings attached. I’d like to expand on that, since I think there’s a lot we can learn from... Read more
Jeremy Gutsche is an innovation expert, host of Trend Hunter TV, and the founder of TrendHunter.com, the world’s largest network for trend spotting and innovation. He has been described as “a new breed of trend spotter” by The Guardian, “an eagle eye” by Global TV, and “on the forefront of cool... Read more
Last week, Google Senior Vice President of Product Management Jonathan Rosenberg resigned after almost 10 years at the firm. While the comings and goings of tech industry executives aren’t typically that interesting to me, I found this news fascinating for a couple of reasons.
Have you taken the Ada Initiative Census? Nearly 2,000 people have taken part so far to help measure women's participation and representation in open technology and culture. “We want to know what women are working on and how each community’s culture affects women,” said Ada Initiative co-founder... Read more
"I would not give a fig for the simplicity on this side of complexity, but I would give my life for the simplicity on the other side of complexity." —Oliver Wendell Holmes When it comes to managing their costs, most companies operate with a simple model. They start by trying to maximize their... Read more
Earlier this week, Fast Company posted an article by Jens Martin Skibsted and Rasmus Bech Hansen (thanks to Gunnar Hellekson for sending it my way) that may be of interest to folks seeing success with their open source and open innovation efforts. The article is entitled "User-Led Innovation Can't... Read more