How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often... Read more
Last month the Federal Trade Commission issued a report that acknowledged important problems in the U.S. Patent system as it affects software. The government doesn't do that every day, so that's good news. The FTC report also suggested some reforms that could mitigate some of those problems.
Even people inside the open source market tend to underestimate it. They think of it the way they think of the software market. If you're not collecting cash tribute for support (the equivalent of a cash price for the code) you somehow don't count.
Many of us, at some point in our lives, have had to deal with a variety of different healthcare professionals for an episode of care. Perhaps your primary physician has referred you to a specialist, or the ER doctor required you to see your primary physician for follow-up, or you've been admitted... Read more
Jeremy Gutsche is an innovation expert, host of Trend Hunter TV, and the founder of TrendHunter.com, the world’s largest network for trend spotting and innovation. He has been described as “a new breed of trend spotter” by The Guardian, “an eagle eye” by Global TV, and “on the forefront of cool... Read more
Since the Department of Veteran Affairs (VA) is doing the brave work of open sourcing VistA, we felt we owed it to them to practice the open source way in our response to their draft request for proposals (RFP).
Gene Quinn's recent post titled "What Happened to the Obama Open Source Initiative?" criticizes, in turns, open source software, Scott McNealy, the Obama administration, and "business newbies" who want to use the open source software model.
Last week, Google Senior Vice President of Product Management Jonathan Rosenberg resigned after almost 10 years at the firm. While the comings and goings of tech industry executives aren’t typically that interesting to me, I found this news fascinating for a couple of reasons.
The VA has released a draft RFP to create a new open source project around their electronic health record system, VistA. This is a landmark event for both the VA and the open source community. The need for cheap and robust EHR systems is clear, and the VA has one of the leading platforms.... Read more
While the home of most corporate parents (America) worries that IT may not be helping the business enough, the home of many subsidiaries (Ireland) worries that IT is a tool that will force the closure of corporate outposts.