How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often... Read more
Last week, Google Senior Vice President of Product Management Jonathan Rosenberg resigned after almost 10 years at the firm. While the comings and goings of tech industry executives aren’t typically that interesting to me, I found this news fascinating for a couple of reasons.
Whether you're a newly appointed manager or a weathered veteran, one thing's for certain: when it comes to leading the workforce of the future, the times they are a-changin'. The ability (and willingness) to understand and adapt to the new paradigms of working will separate the good managers from... Read more
When I hear people in the technology industry talk about the benefits of open source software, one of things they mention often is their belief that open source software “gets better faster” than traditional software (David Wheeler has done a nice job collecting many of the proof points around the... Read more
How many times have you heard of an ex-employee saying “It just wasn’t fun anymore?” That’s a refrain all leaders ignore at their peril. There is a rich body of research and philosophy that argues that the psychological experience of play is a fundamental ingredient in engagement and... Read more
GROUND LAB is a research and development company focused on designing and fabricating prototypes and solutions for a wide range of clients, ranging from large organizations like UNICEF to smaller NGOs, conservationists and artists. We use the open source approach in our development not only for the... Read more
Over the past few months, I've started moonlighting as a contributor on the Management Innovation Exchange (MIX), which we've featured regularly here on opensource.com. My posts on the MIX focus on how to enable communities of passion in and around organizations.
Polly LaBarre introduced Bob Sutton for the "Building a Better Boss" webcast in the context of the MIX dream: to build organizations that are fit for the future and fit for human beings. That undertaking isn't the job of any one individual or organization, so the MIX offers a platform for sharing... Read more
About five years ago I was hired by a software company that specialized in database security. Some of our software was used to protect databases in military assets and major banks. But a lot of development was very remote from top-secret weapons or classified information. For example, we wrote a... Read more
My experience as a manager – and in particular, as the leader of a company – has been shaped by two quotes that have helped frame my thinking about that role. One is from Harold Geneen, who oversaw the growth of ITT into the first modern conglomerate: "The skill of management is achieving your... Read more