Articles tagged with purpose


A distributed social workforce drives profit and performance

A distributed social workforce drives profit and performance
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers...Read more

Can an open, collaborative approach still work when not everyone has opted in?

Over the past two weeks, I've been reading the book Power and Love by Adam Kahane (thanks to Eugene Eric Kim for the recommendation).Read more

What's your default?

What's your default?
As dispiriting as the recent debt ceiling dysfunction drama has been, the most disturbing plot point is not that our leaders can’t seem to compromise...Read more

Are the "Best Companies to Work For" really the best companies to work for?

The other day I noticed that the application deadline to be considered for the Fortune 100 Best Companies to Work For list is this week. My company...Read more

The hole in the soul of business

I’m a big fan of New Yorker cartoons. There’s usually at least one in every issue that provokes a wry smile or a wince of self-recognition. While I’...Read more

Are you building a community or a club?

I've never been much for clubs. When I was young, I made a lousy cub scout. I wasn't a real "joiner" in high school or college either (just enough to...Read more

Want to reinvent management? Start with the managers.

Maybe some day we'll look back on the role of the manager in our organizations and laugh. Such a quaint trend. Kind of like having The Clapper in...Read more

Is your culture made of gold or fool's gold?

When I hear people talk about how awesome their organizational culture is, I often find myself wondering what sort of “great” culture it is. For me,...Read more