reputation

A distributed social workforce drives profit and performance

A distributed social workforce drives profit and performance

LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and constant contact with the companies with whom they do business. These needs have prompted the co-evolution of the contact center  and fundamentally challenged its traditional hierarchical organization and branding paradigms. » Read more

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Open For Business: The reputation economy of open source--do you take the egg roll?

Open For Business: The reputation economy of open source--do you take the egg ro

Open source software has been referred to as a "gift economy," one where valuable goods and services are exchanged without the expectation of payment. That’s fine, so far as it goes, but when it comes to businesses involved with open source software, I think the term "reputation economy” is more accurate. » Read more

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