Twitter offers customer service access on problems that you couldn't have reached before: the little things. (I've heard they count.) There's a huge opportunity for companies to interact with their customers in a way they haven't before, but a lot of them are still ignoring it. Or worse, they... Read more
I participated in the first-ever Twitter @townhall meeting hosted by the White House on July 7. Of course, I wanted to see if my questions would make it to the big screen, but I was more interested in the participation and transparency of the event.
After the recent economic crash, many governments had to overhaul both financial structure and fiscal regulation. The majority, including the US government, formed a plan of attack using the same bureaucratic and economic venues in use for centuries. Politicians come to the table with plans and... Read more
On April 15, NASA concluded the first year of its Open Government Initiative by releasing a status report on 150 milestones of 19 open government projects and three flagship initiatives. "NASA continues to innovate on its approach to open government," said Nick Skytland of NASA's Open Government... Read more
What does Google stand to gain from having so many open source projects? What about Twitter or Facebook? Why would companies freely give away software that cost them time, money and may help their competitors? Why is Github growing at an absurd rate, with over 2 million repositories? Why are... Read more
Last Friday, while the first true revolution of the Web 2.0 era was reaching its climax in Tahrir Square, I was watching events unfold from within the U.S. State Department in downtown Washington D.C. I had the privilege to attend the two-day Tech@State: Open Source conference, an event... Read more
Congrats to the winners of our Twitter/Identi.ca anniversary t-shirt giveaway (Identi.ca users noted in parentheses; all others are from Twitter):
NOTE: THIS GIVEAWAY HAS ENDED. As our first anniversary approaches, we wanted to thank everyone who has followed us on Twitter and identi.ca. Not only are they the first place many of you see when we've posted new stories, but they've also been a great tool for us to meet like minds and find... Read more
Three years ago, I sat at the breakfast table on Christmas Day reading my Twitterstream. My family wasn’t up yet, so I figured I’d see what my digital peers around the world were doing.
The story is told like this: A university constructs several new buildings on its campus. But rather than build sidewalks between buildings, they plant grass, let people walk, and wait. Pedestrians choose the most efficient paths--and over time the lines worn in the grass reveal where sidewalks... Read more