Want to reinvent management? Start with the managers. | Opensource.com

Want to reinvent management? Start with the managers.

Posted 30 Aug 2010 by 

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Maybe some day we'll look back on the role of the manager in our organizations and laugh.

Such a quaint trend. Kind of like having The Clapper in every room of your house, or wearing multiple Swatch watches, or working out to Richard Simmons videos. Each seemed really helpful at the time, but looking back, we kind of wonder what the heck we were thinking.

OK, I'm exaggerating. After all, the manager/employee trend has been going strong for 100 years or more. But are we seeing enormous changes in the role of managers on the horizon? Signs point to yes.

In some of the most forward-thinking businesses and in many projects being run the open source way, the traditional manager/employee relationship, which looks something like the image above, is being replaced with something much less formal and much more flexible.

I think the new model looks more like this:

In the old model, managers are the leaders, employees are the followers. Managers don't follow, employees rarely lead.

One of my pet peeves is when people use the words manager and leader interchangeably. We all know of managers who are terrible leaders and leaders who are terrible managers. Yet so often managers are given leadership status by default. Does it have to be that way?

In the new model, everyone is a leader and everyone is a follower...of something... but the people who are leading and the people who are following change regularly project by project or task by task.

For example, let's say our team has been tasked with building a rocket-propelled pogo stick (because the pogo stick was never just a fad, right?).

In our little meritocracy, one of the team members has proven over time that she knows more about rocket propulsion than anyone else. When she schedules a meeting to discuss rocket propulsion techniques, people show up. When she says something will work, it usually does.

In this case, the job actually does require a rocket scientist, so everyone is happy that she is the leader of the rocket propulsion aspect of the project.

Does she get a fancy title like "Senior Director of Rocket Propulsion Technology" or something like that? Not necessary here. She just humbly leads the rocket propulsion activities, and other people follow her lead.

Now this same woman knows absolutely nothing about marketing. Worse than nothing. She couldn't market a glass of water to a man dying of thirst in the desert. But she is still eager to help the team if she can, and really wants to learn more about marketing.

Fortunately, we have a guy who is a marketing guru. Everyone loves him and he has a long history of successfully marketing new types of pogo sticks. He is glad the rocket scientist wants to help on his marketing plan because he knows that having diverse perspectives are the key to getting the best ideas.

He is a humble leader of the marketing efforts, not because of some big fancy title or a box at the top of an org chart, but because people are willing to listen to him and do what he says.

I'm the manager of the project. Which might sound glamorous to you, but it is really just another role, one I was given because the team trusts me to be organized and good at keeping projects on track (did I mention this is a fictional project?).

We have one person leading rocket propulsion, one person leading marketing, one person leading project management, and probably and handful of people leading other tasks, both large and small.

Perhaps there is even one overall project leader who, again, has that role not because it is some sort of glamorous titled position, but because they happen to be very good at getting different parts of the project collaborating and seeing the big picture.

Sound overly idealistic? Wouldn't ever work in your organization because of the politics or other considerations? You might be right.

For this sort of flexible leadership model to succeed three things need to be in place:

1) a shared sense of purpose where everyone has the same goal and the team goal is more important than individual goals.

2) deep trust between team members and a culture of respect and humility.

3) a leadership culture, not a management culture.

Let me share one example from the open source world that has blown me away. Over the years, The Fedora Project, at least from where I sit, has been a model of a leadership culture.

I've watched as one great leader after another, from Michael Johnson, to Cristian Gafton, to Greg Dekoenigsberg, to Max Spevack, to Paul Frields, has finished a successful stint as Fedora Project Leader and then willing passed the baton on to the next leader in line. In fact, Paul just finished his turn as leader a few months back.

Paul's note announcing the new Fedora Project Leader made me happy. It articulated all three of the points above, showing leadership, humility, and a willingness to do what it takes to serve the project purpose above personal aspirations. I remember Max and Greg expressing similar sentiments as they were ending their terms as project leader.

Here's an excerpt from Paul's note:

One of the hallmarks of Fedora leadership is that it's open to change. The [Fedora Project Leader] is not a semi-benevolent dictator for life, but rather a position to which new people can regularly bring their passion for making Fedora better.  And so, just as previous FPLs announced their readiness to search for the next leader, I did so a few months ago, in the spirit of openness and transparency that's a hallmark of the Fedora community.

I love Paul's view of leadership, where it isn't a right granted for life, but instead a mantle that is earned through skill, hard work, and passion. And one that he was willing to give up in order to make room for a new leader.

Anothing thing I love about The Fedora Project's leadership model is that the Fedora Project Leader isn't the only leader around. Fedora is chock full of leaders of all sorts of sub projects and initiatives big and small. Fedora is always training the next generation of leaders, which makes it easy for people like Paul, Greg, and Max to step aside when the time is right.

A last word on managers:

As we look toward the future of management, perhaps we should begin to view the manager function as a craft, much like marketing or rocket science, that certain people lead better than others.

If you believe managers as they exist today serve a necessary function in your organization, by all means, keep them. Just don't automatically grant the mantle of leadership to every manager, and don't make every leader take on the roles of management as well.

 

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2 Comments

mths

It's an interesting view, it might work somewhere. But in most organisations managers are 'the boss' and they're position is envied by many. Why? Because many want 1) the better salary 2) the better glory and bonus when goals are achieved 3) power / influence. If one creates an environment where manager are merely temporarily coordinating subtasks and not having an particular financial benefit this might come a long way.

Also: "she knows more about rocket propulsion than anyone else" -> this is usually not a criteria to appoint someone as a manager, quite the contrary. If she knows so much about rocket propulsion, she should be doing 'the work' not 'the management'.

We all frown upon so many managers for just that reason, they couldn't even do 'the work' even if they tried. And managers have started to claim that managing is an art in itself. But since many don't seem to know what it is they are managing, much less think that is relevant, we have trouble to take them serious.

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Erlend Sogge Heggen

This has worked perfectly well for me and the team in the jMonkeyEngine project. The "core team" is now composed of 3 programmers, 2 managers (one is me the non-techy guy, the other is more of the allrounder) and 1 documenter.

We started out as just me and a programmer. From the start I was very humble about my position, basically being just the "extra" for whatever miscellaneous tasks that needed doing to get the project back on its feet after the previous team forked out. From there I've just been sticking to it, dedicating my time wherever needed, and, somewhat to my amazement I must admit, I'm now fully acknowledged as an equal member of this team of highly talented individuals.

The "leader" role is pretty flexible. We pretty much follow whoever has picked up the most momentum lately. Sometimes that's me, sometimes it's someone else. I have a feeling many of today's managers have a very bad sense of knowing their place. Sure I throw the occasional buzz-feature request on to the table once in a while, but I acknowledge that my technical insight and "currency" is very weak, so I don't have a whole lot to bargain with. All I ask is that I get some help wrapping my head around any given feature, then I can assess its use from standpoints that might be alien to those more technically oriented.

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