Join us on May 19 for the latest in our Open Your World webcast series, an interview with two business veterans, Toni Schneider and Nicolas Pujol on "Why and How to Build an Open Source Business." This seminar for executives, managers, and scholars interested in further exploring open source... Read more
In a perfect world, the sales process for an open source business would be as simple as answering the phone and taking orders. Unfortunately, reality is seldom perfect, and the open source sales process faces a number of challenges.
A humble confession: I'm bored. As mind-implodingly, soul-suckingly, spirit-munchingly bored of business as Jason Voorhees probably is of Friday the 13th. Let me explain why, via a tiny theory. Porter's five forces, the 5 "C"s of marketing? Forget it. I'd suggest that today, nothing characterizes... Read more
Emergent social software platforms — the enabling technologies of the 2.0 Era — are being deployed by enterprises at a rapid rate. Companies as varied as Microsoft, Spigit, Salesforce, Jive, Socialtext, and IBM now all offer enterprise social offerings for customers. This brings up an important... Read more
Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our... Read more
Most of the industrial pioneers who created “modern” management—individuals like Frederick Taylor, Frank Gilbreth, Henry Ford, Alfred Sloan, and Donaldson Brown—were born in the 19th century. These bold thinkers would no doubt be surprised to learn that their inventions, which included workflow... Read more
Some of my collegues at Red Hat have been working for some time now on a book/wiki titled The Open Source Way. It is aimed at answering the very important questions of "How?" for a given set of Whats, and its a very important resource for those who are ready to roll up their sleeves and to start... Read more
Software engineers of corporate America are wired in a way that promotes fear. It hurts creativity and growth. And open source is finally changing that. Let’s try the following exercise: Write down three things that come to mind when you see the following email subject from your company’s CEO in... Read more
As the “Fasten Seatbelts” sign goes off in the global economy and CEOs step out of their crisis-control command centers, they must now decide: Should we go back to leading from atop the organizational pyramid—or should we stay in the eye of the storm?
I’m a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources, and minimizes the regulatory burden on business. If there’s a better recipe for creating... Read more