At the Open Technology Institute (OTI), we've been working on opening our user feedback process as a way to improve our internal processes and collaboration, engage our user community more, promote non-developer contributions, and think more broadly about how open source process plays a role in the... Read more
When I first started working at the Open Technology Institute (OTI), I was consistently challenged with the question: "Why would a UX designer want to work at an open source organization?" The truth, in my opinion, is almost all design and usability work is by its nature open source.
Massive disruption is occurring as marketing goes digital. Business is moving steadily towards providing a fully personalized and truly integrated digital experience—building upon recent advances in user experience, analytics, cloud computing and storage, and an omni-channel experience across... Read more
The mobile revolution has changed user expectations of how they interact with different products. Meeting these changed expectations requires a huge amount of re-thinking from user experience (UX) designers. Pascal Mangold, CEO of Magnolia, recently explored this trend in an article on how the... Read more
Claire Rowland is Head of Research for Fjord London, an international digital service design agency and has worked extensively in user experience research and design. Recently her focus has been on a shift in user experience from the desktop toward services delivered through multiple platforms... Read more