In my day job at New Kind, I spend quite a bit of my time working on brand-related assignments, particularly for organizations interested in community-based approaches to building their brands.
I've always been a fan of the Mozilla Foundation, and not just because of the Firefox web browser. As catalyst for some of the great communities in the open source world, Mozilla is something of a recipe factory for what to do right when it comes to building community. As it turns out, Mozilla's... Read more
Last week, my friend Greg DeKoenigsberg posted an article about Jaron Lanier's negative comments regarding open textbooks. At almost very same time, I happened to stumble upon an article Jaron wrote back in 2006 criticizing Wikipedia.
Earlier this week I wrote a post about some of the cultural challenges Wikipedia is facing as its contribution rate has slowed. The comments you made were fantastic, including one by Dr. Ed H Chi (the PARC scientist who published the study I referred to in the post) linking to a prototype dashboard... Read more
Last fall, a group of researchers at the Palo Alto Research Center (PARC) released a study showing an abrupt leveling off in the number of editors and edits to Wikipedia, starting in about 2007.
I spoke on a panel at GE today with Chris Brogan, author of the book Trust Agents. After hearing Chris talk about building trust in online communities, it hit me that one of the biggest mistakes I've seen people make when trying to build communities online, even in the open source world, is that... Read more