Mikey Ariel

Building a business in an open and collaborative way can be a wonderfully rewarding experience, engaging both the members of the organization as well as the customers in a…

Many words have been written on community building, engagement, and retention. The discussion around community management is alive and kicking, with articles and blog posts…

Open source communities have been paving the way for innovation for years, and recently they've been paving the way for diversity in the IT fields, too. For some women, the…

In my last article about content strategy, we walked through the philosophical change that's happening around technical documentation, and discussed new and exciting ways to…

Can we start by agreeing that documentation is important, and that we would like better documentation? Good. That saves me from writing a three-paragraph rant about why you…