Angela Robertson

Are you familiar with Gretchen Rubin's 'four tendencies framework?' I find that when we know our predominant tendency (for example, you identify as being more obliging), we can work with our natural inclinations to say no when necessary. Also - when I say no, I do not intend for people to take it personally. I want my no statements to be constructive. If people take the no personally, that's their decision. Hope this helps and thank you for the conversation.

When people rebuff closing bugs, it's a great time to talk about customer impact and how to prioritize work. I hadn't thought about the skills gap you identified. Great point - when people act strongly, good to consider the possible subtext.