Ben Cotton

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Lafayette, Indiana

Ben Cotton is a meteorologist by training, but weather makes a great hobby. Ben works as the Fedora Program Manager at Red Hat. He is the author of Program Management for Open Source Projects. Find him on Twitter (@FunnelFiasco) or at FunnelFiasco.com.

Authored Comments

How is the Exchange support in Evolution these days? It's been a few years since I've had to use it, but I recall it being rather unstable.

Greg, thanks for reading. You're absolutely right when you say "judicious" use of screenshots. I didn't advocate against ever using screenshot but only when they're necessary, which is generally less often than people think.

I also agree that documentation needs to be continuously curated. Indeed, that's probably the single largest problem with open source documentation. But screenshots are more work than updating text, and I've seen text get updated without corresponding screenshot updates. In any case, the increased burden on translators is not trivial.

In all, I'd much rather see documentation with lots of screenshots than no documentation at all. The use use of screenshots should be a conscious decision because it adds to the document, not a reflexive action.