Arje Cahn, CTO of Hippo, wrote a response to this on our blog: http://www.onehippo.com/en/resources/blogs/facet/open-source-community-and-tech-support---why-not-have-the-best-of-both-worlds.html
Arje Cahn, CTO of Hippo, wrote a response to this on our blog: http://www.onehippo.com/en/resources/blogs/facet/open-source-community-and-tech-support---why-not-have-the-best-of-both-worlds.html