I commend you on having the foresight to see the real power of being open and embracing it. Your Fio example is a textbook case of what happens when ideas are allowed grow and flourish unobstructed by proprietary motives.
Where other companies envision an erosion of the "market share", you see how competion has improved your process, allowing you to respond better and faster.
All those who use your products will benefit. I believe you are correct in your assessment that that the best companies will distinguish themselves by the service they provide. Based on how you already handle things, I think you will be a thought leader in that brave new world.
I commend you on having the foresight to see the real power of being open and embracing it. Your Fio example is a textbook case of what happens when ideas are allowed grow and flourish unobstructed by proprietary motives.
Where other companies envision an erosion of the "market share", you see how competion has improved your process, allowing you to respond better and faster.
All those who use your products will benefit. I believe you are correct in your assessment that that the best companies will distinguish themselves by the service they provide. Based on how you already handle things, I think you will be a thought leader in that brave new world.