I think the best part of this post is in how the supervisor reacted, this is how you create an atmosphere where the employees are not afraid to raise their hand if they do make a mistake and by doing that greatly improve the speed of recovery from those mistakes, not to mention the fact that the supervisor coached instead of moving the problem to someone more experienced.
I think the best part of this post is in how the supervisor reacted, this is how you create an atmosphere where the employees are not afraid to raise their hand if they do make a mistake and by doing that greatly improve the speed of recovery from those mistakes, not to mention the fact that the supervisor coached instead of moving the problem to someone more experienced.