We did lump together interoperability and migration issues (though migration cost is a separate category). I agree that there are a number of different issues this broad category covers, and thats something I'd like to look at with some follow on research.
I think within any organisation there can be a tendency for IT staff to identify with their preferred suppliers as much as with their employers, and some firms seem to actively encourage this identification (one wit on Twitter recently described it as Stockholm Syndrome As A Service). This is something that a transparent procurement process needs to be in place to counteract.
Thanks Deb,
We did lump together interoperability and migration issues (though migration cost is a separate category). I agree that there are a number of different issues this broad category covers, and thats something I'd like to look at with some follow on research.
S