Shaun McCance is an expert on open source documentation. He's contributed to many open source projects, including a decade-long stint as the GNOME documentation team leader. He organizes the Open Help Conference & Sprints, the only conference focused on documentation and support in open source and open communities. Shaun believes in the power of open communities, from making software to opening a neighborhood grocery store. He works as the Community Documentation Liaison at Red Hat, where he has the privilege of helping various open source projects build their documentation community.

Authored Content

Metrics and a graph illustration

The CHAOSS App Ecosystem Working Group is establishing ways to measure how well virtual and in-person events meet their goals.
Typewriter keys

Certain trends in tech documentation stand out. We round up five top trends from 2016.
Typewriter keys in multicolor

Holding a successful doc sprint requires some thought and planning. Here are five lessons learned...
Open community, gardeners and food co-op

Tips for volunteer retention in open communities, from a software project to a co-op grocery store.