Using Open Source thinking is not in itself enough to save Best Buy. Their major problem is of course financial and is likely insolvable short of bankruptcy.
Another major reform that Best Buy badly needs is to treat both their customers and employees with honesty and respect. If Best Buy did so it would still take years before people trusted the Best Buy company.
The Open Source thinking that Phil Shapiro advocates would be a positive step for Best Buy but I doubt that Best Buy survives long enough to implement it.
"this is why opensource it's the answer to that, no copyright, no bs"
You have to have copyright in order to create an open source license.
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Steve Stites