Should you crowdsource your strategy?

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Lots of people in a crowd.

All too often, direction setting happens in an ivory tower—cut off from valuable in-the-trenches insight and expertise and out of tune with shifts in the broader environment. What’s more, when strategy is cooked up in an elite enclave, the process of "selling" it to the very people expected to implement it becomes an arduous and uncertain chore.

In their excellent new piece in the McKinsey Quarterly, MIX co-founder Michele Zanini and Arne Gast, a principal in McKinsey’s Amsterdam office, explore a set of compelling alternatives (many of which emerged as stories on the MIX)—and make a case for cultivating the social side of strategy.

This article was originally posted on the Management Innovation eXchange (MIX), an open innovation project aimed at reinventing management for the 21st century.

Here’s a taste of the piece:

In 2009, Wikimedia launched a special wiki—one dedicated to the organization’s own strategy. Over the next two years, more than 1,000 volunteers generated some 900 proposals for the company’s future direction and then categorized, rationalized, and formed task forces to elaborate on them. The result was a coherent strategic plan detailing a set of beliefs, priorities, and related commitments that together engendered among participants a deep sense of dedication to Wikimedia’s future. Through the launch of several special projects and the continued work of self-organizing teams dedicated to specific proposals, the vision laid out in the strategic plan is now unfolding.

Wikimedia’s effort to crowdsource its strategy probably sounds like an outlier—after all, the company’s very existence rests on collaborative content creation. Yet over the past few years, a growing number of organizations have begun experimenting with opening up their strategy processes to constituents who were previously frozen out of strategic direction setting. Examples include 3M, Dutch insurer AEGON, global IT services provider HCL Technologies, Red Hat (the leading provider
 of Linux software), and defense contractor Rite-Solutions.

While such efforts are at different stages, executives at organizations that are experimenting with more participatory modes of strategy development cite two major benefits. One is improving the quality of strategy by pulling in diverse and detailed frontline perspectives that are typically overlooked but can make the resulting plans more insightful and actionable. The second is building enthusiasm and alignment behind a company’s strategic direction—a critical component of long- term organizational health, effective execution, and strong financial performance that is all too rare.

Read the entire piece on the McKinsey Quarterly site (registration required) or download the pdf here.

Polly LaBarre is the editorial director of the MIX (Management Innovation eXchange), a pioneering open innovation project dedicated to reinventing management for the 21st century.

1 Comment

The customer is always right. It's surprising how many companies do not live with this fact. Talk to your costumers, ask them what they want, _listen_, then deliver. Crowdsourcing your strategy seems to be an indirect way of doing what you should have been doing all along.

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