The Open Organization

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Articles

5 laws every aspiring DevOps engineer should know

5 laws every aspiring DevOps engineer should know
Good engineers become great engineers when they follow these rules.Read more

How to say "no" for the sake of your customers

How to say "no" for the sake of your customers
The key to saying "no" in an open organization? Be prepared to explain why.Read more

How Socrates taught me to talk to developers

How Socrates taught me to talk to developers
A structured series of probing questions can uncover your team's guiding cultural assumptions.Read more

What's the point of DevOps?

What's the point of DevOps?
A brief history of DevOps demonstrates the need to think differently about collaborative IT work.Read more

Changing your entrenched processes can increase customer loyalty

Changing your entrenched processes can increase customer loyalty
How does your team balance doing things for the sake of process and consistency, doing things fast, and doing the right thing for the customer?Read more

Proceed with caution when rolling back programs like work-from-home

Proceed with caution when rolling back programs like work-from-home
Uproar over companies' recent decisions to rescind work-from-home policies remind us that rolling back openness is difficult.Read more

What to do when your open team has impostor syndrome

What to do when your open team has impostor syndrome
Want to overcome your team's feelings of inadequacy? Start by making different language choices.Read more

3 lessons in open communication

3 lessons in open communication
Being a "good" communicator looks different in an open organization. Learn to adapt.Read more