Take a peek at Kerry Patterson's Crucial Conversations. He has a handy illustration in this video, in which the goal is to get kids to wash their hands before eating cupcakes. http://www.youtube.com/watch?v=osUwukXSd0k
Great stuff as usual, Ruth! Very interesting!
Authored Comments
Take a peek at Kerry Patterson's Crucial Conversations. He has a handy illustration in this video, in which the goal is to get kids to wash their hands before eating cupcakes. http://www.youtube.com/watch?v=osUwukXSd0k
Great stuff as usual, Ruth! Very interesting!