Tackling "the chaos myth" in open organizations
Think open organizations are chaotic? Think again
There is and always shall be order in the universe. All things have order of some form.
When we observe the murmuration of birds (flying in a swarm like pattern), we at first see chaos, but then as we observe more closely we note form. Rarely ever do these birds collide in air. It is amazing to watch literally hundreds if not thousands of birds flying in a clump and moving in unison.
Open organizations are much like a swarm in that they have an inherent hierarchy. To assume chaos only perpetuates the notion (or perhaps mythology) that systems other than "formal hierarchies" as we know them are without form/structure.
In my book, The Open Organization, I wrote:
"There appears an assumption or myth among many classically trained leaders that if something is described as flat, Open, leaderless or self-led that it somehow has no structure or rules. The Open Organization is far from this. In fact, the Open Organization is very much an ecosystem with structure and complexity."
When I speak of emerging systems (like open organizational systems), I speak from the foundation that they do have a structure. I use the word "structure" because hierarchy is typically envisioned by many as having depth and width with formal lines of process flow. When asked to draw a hierarchy, most will draw the familiar top-down structure. This is a problem inherent in most business school curricula. As noted above, all things have order and form—even nature.
I do not consider an Open Organization to be a new structure. I do, however, think (given the very nature of open systems) that the old structure will eventually change. When I speak of an "open system," I am less inclined to consider it as a structure insomuch as it is really a process or way of running an organization. Open organizations are really a way of approaching work.
The problem with the top-down hierarchy is that it, by design, limits the open flow of information and capital. This is why the format of an organizations structure must change in order for the system to act with greater agility.
Consider American history for a moment. The Minute Men were able to take on the greatest military force at the time—not because they had a better structure or were better thinkers, but because they were dispersed and able to make decisions more freely. Had they been forced into a formal hierarchy at that moment, they would have probably lost the American Revolutionary War. The militia of the time did have a formal line of command-and-control, but the process by which they engaged the enemy was an agile process.
The ecosystem of an open organization can best be described as a framework of agility and empowerment. While the structures of classical business models are hierarchical in nature, the organizational structures of the future are emerging as anything but. An open organization has a natural balance between chaos and order. This natural balance pivots on the organization's ability to flex, bend, and accommodate shifts and changes within its environment. Its flexibility is rooted in the organization's ability to respond immediately to environmental challenges in real time and without bureaucratic red tape. The 21st Century organization will continue seeking greater flexibility as its access to full-time human capital diminishes. The benefit of an open organization is that its structure is less rigid and more flexible than its traditional counterparts. It is this flexibility that permits an open organization to compete in complex evolving environments.
It is not possible to operate open systems within a rigid hierarchy without the agile processes having some effect on the structure. In the truest form, open processes will degrade the rigidity of a closed system and force it to either flex under pressure or to outright reject openness and create a more rigid response. A more rigid response could render the organization ineffective in a competitive, fast-paced world.
If there is any truer mythology, it may be the notion that a rigid hierarchy has a future in a globalized, dispersed, cloud-based world.
A version of this article originally appeared on the Maximum Change blog. It is republished here with permission.