Community management

Open World Forum keynote panel: Challenges of open communities

During this afternoon's final keynotes at the Open World Forum, five panelists met to discuss a few of the challenges of geographical and physical...Read more

Are you building a community or a club?

I've never been much for clubs. When I was young, I made a lousy cub scout. I wasn't a real "joiner" in high school or college either (just enough to...Read more

Designing culture: The other community plumbing

One of our frequent writers in the Business channel, Chris Grams , gave the keynote at DrupalCamp Boone today on "Designing culture: The other...Read more

Creating online community the open source way

I presented “Creating online community the open source way” at the Triangle Drupal Users Group (TriDUG) on the evening of Thursday, July 22 and...Read more

Do you aspire to build a brand community or a community brand?

In my day job at New Kind , I spend quite a bit of my time working on brand-related assignments, particularly for organizations interested in...Read more

How to find a community's cheeseheads when they aren't wearing foam hats

The other day I was chatting with friend and digital strategy/social media expert Ken Burbary on the phone. He was advising a colleague on some good...Read more

Build an authentic, valuable online community

Over the last two decades, I have been a member of numerous types of Internet communities and a drive-through visitor at countless more. The...Read more

Openness, transparency, and community: The future of commenting on the web

It's not often that I find something in the comments on a major news site that's more interesting than the original article. But that's exactly what...Read more