Community management

Openness, transparency, and community: The future of commenting on the web

It's not often that I find something in the comments on a major news site that's more interesting than the original article. But that's exactly what...Read more

Is the word "community" losing its meaning?

Poor words. As they get more popular, as we give them more love, we also keep trying to shove in new meaning to see if they can take it. In the...Read more

Which is better: efficient markets or efficient communities?

In my post last week, I talked about what I see as inefficiencies in the system design of many crowdsourcing projects. Today, I thought I'd stick...Read more

Community-building tip: surprise is the opposite of engagement

In the interview with Chris Blizzard I posted last week, near the end of the article Chris attributes a phrase to Mozilla CEO John Lilly : "Surprise...Read more

2 reasons why the term "crowdsourcing" bugs me

Interesting article in Forbes about the way Threadless , the awesome t-shirt company, thinks about community-building. For those of you who aren't...Read more

Giving creative projects a community kickstart

The project was called Kind of Bloop . An 8-bit tribute to the Miles Davis masterpiece “ Kind of Blue ”. Yes, the same sound you remember from first-...Read more

Maslow's hierarchy of (community) needs

Over the past month or so, I've been having a conversation with Iain Gray , Red Hat Vice President of Customer Engagement, about the ways companies...Read more

Where design thinking and open source community collaboration meet

In comparing traits associated with design thinking collaboration and collaboration in the open source community, there are many parallels: open...Read more