Community management

Community-building tip: surprise is the opposite of engagement

In the interview with Chris Blizzard I posted last week, near the end of the article Chris attributes a phrase to Mozilla CEO John Lilly : "Surprise...Read more

2 reasons why the term "crowdsourcing" bugs me

Interesting article in Forbes about the way Threadless , the awesome t-shirt company, thinks about community-building. For those of you who aren't...Read more

Giving creative projects a community kickstart

The project was called Kind of Bloop . An 8-bit tribute to the Miles Davis masterpiece “ Kind of Blue ”. Yes, the same sound you remember from first-...Read more

Maslow's hierarchy of (community) needs

Over the past month or so, I've been having a conversation with Iain Gray , Red Hat Vice President of Customer Engagement, about the ways companies...Read more

Where design thinking and open source community collaboration meet

In comparing traits associated with design thinking collaboration and collaboration in the open source community, there are many parallels: open...Read more

Tom Sawyer Part 2: Where can your company pitch in?

A few weeks ago I wrote a post called Tom Sawyer, whitewashing fences, and building communities online , where I outlined one of the biggest mistakes...Read more

Tom Sawyer, whitewashing fences, and building communities online

I spoke on a panel at GE today with Chris Brogan , author of the book Trust Agents . After hearing Chris talk about building trust in online...Read more