Authored Content

Open for business

Empowering your customers means opening up to them—but it won't work if you don't trust each other.
Shaking hands, networking

Granting customers more autonomy and control can be scary. It's also an inevitable consequence of digital transformation. Time to open up our relationships.
open source button on keyboard

Different types of work call for different types of engagement. Should open leaders always aim for empowerment?
Artistic spraypaint bottles

Creativity is critical for innovative workplaces. But what is it—and how does it really work?
people in different locations who are part of the same team

Having trouble making contacts in your organization? You might be applying the wrong strategies.