Who is in your community? It seems like such a simple question. In reality, your organization probably doesn’t just interact with one community, but a whole host of very…
The VA has released a draft RFP to create a new open source project around their electronic health record system, VistA. This is a landmark event for both the VA and the open…
I’m passionate about helping organizations develop more authentic, meaningful, and productive relationships with the communities around them. Last week, I suggested a few…
Three Rochester Institute of Technology (RIT) students recently gained recognition for a Humanitarian Free and Open Source (HFOSS) proof-of-concept project, Open Video Chat…
Since the Department of Veteran Affairs (VA) is doing the brave work of open sourcing VistA, we felt we owed it to them to practice the open source way in our response to…
Some of my collegues at Red Hat have been working for some time now on a book/wiki titled The Open Source Way. It is aimed at answering the very important questions of "How?"…
Emergent social software platforms — the enabling technologies of the 2.0 Era — are being deployed by enterprises at a rapid rate. Companies as varied as Microsoft, Spigit…
When corporations engage with communities, many make the mistake of focusing first on what the community can do for them. I encourage companies not to start with the benefit…
Last week a friend of mine posted on Facebook, “I need a new lawnmower. Any opinions on what I should get?” She received several responses. One person suggested a goat…
What a difference three years makes. It seems quaint now that in the 2008 NEJM there were concerns raised about the flow of health information onto the web. Back then there…
I learned yesterday that there's the “old GM” and the “new GM” according to Liz Boone, Global Director, Digital and Social Engagements at General Motors. Like many companies…
I was privileged this past weekend to be involved in a twenty-first century version of participatory government. CityCamp Raleigh was an 'unconference' with little planned…