In an open organization, measuring performance for particular roles like community managers may not be straightforward, especially when comparing those roles to others with more defined success metrics, goals, and outcomes.
ScrollBack is a new, open source community management tool that aspires to offer the extensive reach of social media, the engagement and archival abilities of forums, and the interactive and real time experience of chat.
Open source developers find themselves in a complex position that requires them to be experts not only in their technical field, but also in communication and collaboration.
Dealing with many different viewpoints can be a challenge for many open source community moderators. Moodle's Samantha Gartner explains how her team prioritizes feature requests and manages community feedback.
Low-quality contributors don't bring much other than noise: they are a net drain on resources because other good contributors have to take time away to support them. Everyone should come to the open source community with a desire to find solutions, and then we can work together. If some need... Read more
Community managers from TYPO3, Puppet Labs, Bonitasoft, Elasticsearch, and Nethserver share their advice and tips from 2014 around community management best practices.
Jono Bacon previously spent 7 years as a community manager at Canonical. Today, he is the senior director of community at XPRIZE: an organization that creates big prizes for teams to help them reach their goals. They believe that facilitating competition, and rewarding it, can change the world.... Read more
Last month, we provided five best practices for community managers. Now, it's time to find out what makes these leaders tick. Community Manager Appreciation Day is celebrated each year on the fourth month of January. This year, we collected some great wisdom from a variety of open source community... Read more
The role of community managers continues to evolve. I started to realize this after attending my first Community Leadership Summit earlier this year. My biggest take-away from it? Community management is an investment and its value is increasing. Heads up to employers: buy, buy, buy, and then... Read more
Following my recent post on the initiatives now in place to rebalance the demographics of the Linux Kernel community, I would like to share a set of specific training activities to get beginners, specifically college students, involved in the kernel. These were created by an enthusiastic group at... Read more