A video guide to working openly with difficult people

5 golden rules for working openly with difficult people

How to build a productive relationship with the complicated people in your life.

Grumpy cat graphic by Kimberly Keyes
Image credits : 

Photo by Kim, CC BY-SA 2.0


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An organization is a melting pot of personalities.

Sometimes these personalities can rub each other the wrong way, generate conflict, and be difficult to work with. Some of these people can be unclear in their expectations, overreact to relatively benign scenarios, and be unreliable. They can be your founders, executives, team-mates, other team members, or people who report to you. In many cases, people handle these challenging personalities in a sub-optimal way. They get distracted by the ego and emotion in the situation as opposed to focusing on clear, productive outcomes and building lasting trust.

This episode of my open organization video series provides some pragmatic methods for handling these people and situations, and some of my golden rules for how to manage these scenarios effectively.

Watch the series

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About the author

Jono Bacon - Jono Bacon is a leading community manager, speaker, author, and podcaster. He is the founder of Jono Bacon Consulting which provides community strategy/execution, developer workflow, and other services. He also previously served as director of community at GitHub, Canonical, XPRIZE, OpenAdvantage, and consulted and advised a range of organizations. Bacon is a prominent author and speaker on community management and best practice,...